Appendix

Troubleshooting


Before reporting a malfunctioning system, refer to the following table and see if you can identify and fix the problem.
If the problem persists or you are unable to locate your specific need, contact one of our authorized service centers.

Sound and display

Symptom
Possible cause
Solution
A blank screen appears and sound is not audible.
System turned off
  • Ensure that the engine start/stop button is set to "ACC" or "ON."
  • Press the Power button on the control panel to turn on the system.
Low volume level
Turn the Volume knob on the control panel to adjust the volume.
System muted
Press the Mute button on the steering wheel to unmute the system.
Sound is heard from only one speaker.
Unbalanced sound output
On the All Menus screen, press Setup > Sound > Position and change the settings to adjust the sound balance.
Sound is cut off or a distorted noise is heard.
System vibration
It is not a malfunction. If the system vibrates, the sound may be cut off or a distorted noise may occur. When the vibration stops, the system will operate normally.
AUX cable connected without an external device (if equipped)
If the AUX cable is plugged into the system without an external device, a distorted noise may occur. Remove the AUX cable from the AUX port when an external device is not connected.
The image quality is deteriorated.
Misaligned screen
  • On the All Menus screen, press Setup > Display > Adjust Color and adjust the brightness (if equipped).
  • On the All Menus screen, press Setup > Display > Display Ratio and adjust the screen (if equipped).
System vibration
It is not a malfunction. If the system vibrates, the image may be distorted. When the vibration stops, the system will operate normally.
Aged or deteriorated screen
If the problem persists, contact one of our authorized service centers.
Small red, blue, or green dots appear on the screen.
Because the LCD is manufactured with technology requiring extremely high pixel density, pixel deficiency or constant lighting may occur within the permitted range of less than 0.01 % of the total pixels.

CD playback (if equipped)

Symptom
Possible cause
Solution
A CD does not play or sound is cut off.
No CD is inserted or it is inserted in the wrong direction
Insert a CD with the playback side facing the correct direction.
Damaged or dirty CD
  • Remove the CD from the CD slot and remove foreign substances, such as dust or fingerprints, with a soft cloth.
  • Do not use a CD with a scratched surface.
Incompatible CD
Use a genuine CD that is compatible with the system. > See "Disc mode (if equipped)."
Low battery voltage
  • Charge your vehicle′s battery.
  • If the problem persists, contact one of our authorized service centers.

USB playback

Symptom
Possible cause
Solution
The files on the USB storage device are not recognized.
File format not compatible
Copy compatible media files to the USB device and reconnect the device. > See "USB mode."
Poor connection
Disconnect the USB storage device from the USB port and reconnect it correctly.
Contaminated USB connectors
Remove foreign substances from the USB connector of the storage device and the contact surface of the USB port.
USB hub or extension cable used
Connect the USB storage device directly to the USB port.
Non-standard USB storage device used
Use a USB device that is compatible with the system. > See "USB mode."
Corrupt USB storage device
Format the USB storage device on a PC and reconnect it. Format the device in FAT16/32 format.

iPod/iPhone playback

Symptom
Possible cause
Solution
An iPod or iPhone is not recognized in the system.
Poor connection
Disconnect the cable from the USB port and reconnect it correctly.
Device not ready or malfunctioning
  • Check if the device's battery is low. If the battery is low, the device may not be recognized.
  • Check if the device's firmware is up-to-date. If not, update the firmware via iTunes and reconnect the device.
  • Reset the device and reconnect it.
Unapproved cable used
Use an Apple-approved cable.
Device not supported
Use the device types and models that can be played in the system. > See "iPod mode."
No sound is heard during music playback from an iPod or iPhone.
Device connected both to the USB and the AUX port (if equipped)
When the device is connected to the USB port and the AUX port simultaneously, it is recognized in the AUX mode. If the AUX cable is connected to the device, disconnect it.
Playback paused during a call
If you make or receive a call during playback via an iPhone, the music may remain paused after you end the call. Check the playback status on the device and resume the audio.

AUX Mode (if equipped)

Symptom
Possible cause
Solution
No sound is heard in the AUX mode.
Poor connection
Disconnect the cable from the AUX port and reconnect it correctly.
A distorted noise is heard in the AUX mode.
Device powered by your vehicle's battery power
Connecting the device with the power cable plugged into the power jack may cause a distorted noise. Unplug the device's power cable from the vehicle.

Bluetooth connection

Symptom
Possible cause
Solution
The system is not detected on the Bluetooth device.
Pairing mode not activated
On the All Menus screen, Setup > Device Connections > Device Connections > Add New to switch the system to the pairing mode. Then, try searching for the system again on the device.
The Bluetooth device is not connected to the system.
Bluetooth deactivated
Activate Bluetooth on the device.
Bluetooth error
  • Deactivate Bluetooth and reactivate it on the device. Then, reconnect the device.
  • Turn the device off and on. Then, reconnect it.
  • Remove the battery from the device and reinstall it. Then, turn the device on and reconnect it.
  • Unregister the Bluetooth pairing on both the system and the device and then re-register and connect them.

Phone projection

Symptom
Possible cause
Solution
Phone projection does not start.
Phone projection not supported by the phone
Visit the following websites and ensure that the smartphone supports one of the corresponding functions.
Phone projection disabled
  • Depending on the availability or wireless connectivity and usable connection types, enable phone projection by using one of the following ways:
  • All Menus screen, press Setup > Device Connections > Device Connections > > Phone Projection Settings , select a function you want to use, and activate it (if equipped).
  • All Menus press Setup > Device Connections > Phone Projection Settings , select a function you want to use, and activate it.
  • Check if the function is disabled in the app settings or restriction settings on the smartphone.
Smartphone not ready or malfunctioning
  • Check if the smartphone's battery is low. If the battery is low, the smartphone may not be recognized.
  • If the network signal is weak, phone projection may not work correctly.
  • If the smartphone is locked, unlock it.
  • Reset the smartphone and reconnect it.
When phone projection starts or is in use, a black screen is displayed.
Smartphone malfunctioning
  • Disconnect the USB cable from the smartphone and reconnect the cable.
  • Reset the smartphone and reconnect it.

System operation

Symptom
Possible cause
Solution
The previously used media mode is not activated after the system turns off and back on.
Poor connection or playback error
If the corresponding media storage device is not connected or has a problem in playback when you turn on the system, the mode you previously used will be activated. Reconnect the media storage device or restart playback.
The system is slow or it does not respond.
Internal system error
  • Press and hold the reset button with a suitable tool, such as a pen or a paperclip.
  • Update the system software to the latest version. > See "Updating system software."
  • If the problem persists, contact one of our authorized service centers.
The system does not turn on.
Fuse shorted
  • Visit a repair shop and replace with a suitable fuse.
  • If the problem persists, contact one of our authorized service centers.

Navigation system operation

Symptom
Possible cause
Solution
Locations are not found.
Outdated map data
Update the map data to the latest version. > See "Updating system software."
The navigation guidance is different from the actual road.
Outdated map data
Update the map data to the latest version. > See "Updating system software."
Road changed after map update
The navigation guidance may be incorrect depending on the build date of the map update, even if the map is updated with the latest data. Drive according to the actual road and traffic regulations.
The navigation provides detours and the speed camera information is not displayed.
Outdated system data or map data
Update the system software and map data to the latest version. > See "Updating system software."
Real-time traffic information is not received.
Poor signal reception
  • Receiving traffic information may be poor in some mountainous or island regions. Check the reception status again in a region with strong signals.
  • If the problem persists, contact one of our authorized service centers.