Reference

Troubleshooting

Problem: The power does not turn on.

  • Possible Cause: The fuse is disconnected.

  • Countermeasure:

    • Replace with a suitable fuse.

    • If the fuse is disconnected again, please contact your dealer.

  • Possible Cause: The device is not properly connected.

  • Countermeasure: Check to see that the device has been properly connected.

Problem: The system does not play.

  • Possible Cause: The vehicle battery is low.

  • Countermeasure: Charge the battery if the problem persists, contact your point of purchase or service centre.

Problem: Sound does not work.

  • Possible Cause: The volume level is set to the lowest level.

  • Countermeasure: Adjust the volume level.

  • Possible Cause: The connection is not proper.

  • Countermeasure: Check to see that the device has been properly connected.

  • Possible Cause: The device is currently fast-forwarding, rewinding, scanning, or playing in slow mode.

  • Countermeasure: The sound will not work when the device is fast-forwarding, rewinding, scanning, or playing in slow mode.

Problem: The image colour/tone quality is low.

  • Possible Cause: The brightness, saturation, and contrast levels are not set properly.

  • Countermeasure: Properly adjust the brightness, saturation, and contrast levels through Display Setup.

Problem: The USB does not work.

  • Possible Cause: USB memory is damaged.

  • Countermeasure: Please use after formatting the USB into FAT16/32, exFAT or NTFS format.

  • Possible Cause: USB memory has been contaminated.

  • Countermeasure: Remove any foreign substances on the contact surface of the USB memory and media terminal.

  • Possible Cause: A separately purchased USB HUB is being used.

  • Countermeasure: Directly connect the USB memory with the media terminal on the vehicle.

  • Possible Cause: A USB extension cable is being used.

  • Countermeasure: Directly connect the USB memory with the media terminal on the vehicle.

  • Possible Cause: A USB that is not a Metal Cover Type USB Memory is being used.

  • Countermeasure: Use standard USB Memory.

  • Possible Cause: An HDD type, CF, SD Memory is being used.

  • Countermeasure: Use standard USB Memory.

  • Possible Cause: There are no music files that can be played.

  • Countermeasure: Only MP3, WMA, OGG, FLAC and WAV file formats are supported. Please use only the supported music file formats.