Reference

Before thinking there is a product defect

The current car position as shown on the navigation may differ from the actual position under the following conditions. The following occurrences are not malfunctions:

  • When driving on Y-shaped roads with narrow angles the current position may be displayed in the opposite direction.

  • Within city streets, the current position may be displayed on the opposite side or on an off-road position.

  • When changing the zoom level from maximum to a different level, the current position may be displayed on a different road.

  • If the vehicle is loaded onto a ferry or a car transport vehicle, the current position may be stalled on the last position prior to loading.

  • When driving on a spiral-shaped road.

  • When driving in mountain regions with sharp turns or sudden brakes.

  • When entering a road after passing an underground parking structure, building parking structure or roads with many rotations.

  • When driving in heavy traffic with frequent start and stop.

  • When driving under slippery conditions, such as heavy sand, snow, etc.

  • When the tires have recently been replaced (Especially upon the use of spare or studless tires).

  • When using tires of an improper size.

  • When the tire pressure for the 4 tires are different.

  • When the replacement tire is worn or used (Especially studless tires having passed a second season).

  • When driving near high-rise buildings.

  • When a roof carrier has been installed.

  • When a long distance route is calculated while driving on an expressway, in such cases, continued driving will automatically enable the system to conduct map matching or use updated GNSS information to provide the current position (In such cases, up to several minutes may be required).

Correct route guidance may not occur due to search conditions or driving position. The following occurrences are not malfunctions:

  • Guidance to go straight may be given while driving on a straight road.

  • Guidance may not be given even when turning onto an intersection.

  • There are certain intersections in which guidance may not occur.

  • A route guidance signalling for a U-turn may occur in some No U-turn intersections.

  • Route guidance signalling entrance into a No-entry zone may occur (No-entry zone, road under construction, etc.).

  • Guidance may be given to a position that is not the actual destination if roads to reach the actual destination do not exist or are too narrow.

  • Faulty voice guidance may be given if the vehicle breaks away from the designated route. (e.g. if a turn is made at an intersection while the navigation provided guidance to go straight.)

These situations may occur after conducting route calculation. The following occurrences are not malfunctions:

  • Guidance may be given to a position differing from the current position when turning at an intersection.

  • When driving at high speeds, route recalculation may take a longer period of time.

  • Route guidance signaling for a u-turn may occur in some No u-turn intersections.

  • Route guidance signaling entrance into the No-entry zone may occur. (No-entry zone, road under construction, etc.)

  • Guidance may be given to a position removed from the actual destination if roads to reach the actual destination do not exist or are too narrow.

  • Faulty voice guidance may be given if the vehicle breaks away from the designated route. (e.g. If a turn is made at an intersection while the navigation provided guidance to go straight.)

These situations may occur after conducting route calculation. The following occurrences are not malfunctions:

  1. Errors that occur during the operation or installation of the device may be mistaken as a malfunction of the actual device.

  2. If you are having problems with the device, try the suggestions listed below.

  3. If the problems persist, contact your dealer.

Problem: There are small red, blue, or green dots on the screen.

Possible Cause: Because the LCD is manufactured with technology requiring high point density, a pixel or lighting deficiency may occur within 0.01% of total pixels.

Problem: The sound or image is not working.

Possible Cause:

  • Has the Switch for the vehicle been turned to ACC or ON?

  • Has the SYSTEM been turned OFF?

Problem: The screen is being displayed but the sound is not working.

Possible Cause:

  • Has the volume been set to a low level?

  • Has the volume been muted?

Problem: When the power is turned on, the corners of the screen are dark.

Possible Cause:

  • The display appearing somewhat dark after prolonged periods of use is normal with LCD panels. It is not a malfunction.

  • If the screen is very dark, contact your nearest dealer for assistance.

Problem: Sound is working from only one speaker.

Possible Cause: Are the positions of Fader or Balance sound controls adjusted to only one side?

Problem: The external device is not working.

Possible Cause: Is the external device connected with a standard connector cable?

Problem: When turning the power on, the most recent mode screen is not displayed.

Possible Cause:

  • Within modes that play files by reading external sources, such as USB, or Bluetooth® streaming mode, the most recently played mode screen prior to turning off the power may not properly load.

  • If the previous mode still cannot be properly played, the mode operated prior to that will operate.