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Bluelink

Safety/security services

You can use various safety services upon a traffic accident or emergency situation.

Automatic notification of airbag deployment

When any airbag is deployed due to a traffic accident, the airbag status signal is sent to the Bluelink Emergency Response Center for quick assistance.
As soon as any airbag is deployed, it is automatically reported and you are connected to the concierge who can help you contact the emergency center or your insurance company for assistance.
  • Automatic answering mode is activated to allow you to answer even under inconvenient conditions. The automatic answering mode is deactivated as soon as the vehicle is turned off or the concierge closes the service.
  • This service is not available when the system is not working properly due to modification, detachment, breakage, and poor maintenance.
  • This service may not be available when power is not supplied due to damage to the battery caused by excessive shock from an accident.
  • This service is not available upon an accident that causes the airbag not to deploy as follows:
  • Rear impact collision
  • Side impact collision with no side airbag
  • Oblique impact collision (when the vehicle collides with another car obliquely on its front side)
  • Vehicle overturn or turnover, or other reasons
  • If you install any external devices such as a remote starter, an airbag deployment signal may be transmitted even when no accident occurred. Caution is required when attaching or using an external device.

SOS emergency road service

Use this service upon emergency for quick assistance by contacting an emergency number (e.g. 119) or your insurance company through the Bluelink Emergency Response Center.

Making an emergency call directly from the vehicle

  1. Press the [] button on the vehicle.
You are directly connected to the agent.
  • When you request the agent to make an emergency call (e.g. 119) to report an emergency, you are connected to the emergency number via a three-way call.
  • When connected to an emergency number, automatic answering mode is activated to allow you to answer the call upon an inconvenient situation. The automatic answering mode is deactivated as soon as the vehicle is turned off or the concierge closes the service.
  • The exact shape or position of the button may differ depending on the vehicle model and specifications.
  1. To end the call, press the [] button on the vehicle.

Making an emergency call with your mobile phone

  1. Dial to contact the Bluelink Center (080-600-6000).
  1. Press 2 (request for subscriber service) ► 1 (request for safety service) ► Bluelink number + .

Available emergency assistances

Service
Description
Emergency response
Provides the emergency response service when the vehicle cannot move due to a traffic accident or natural disaster. Extra charge may be requested depending on the service difficulty and the time consumed.
Emergency towing
Provides the emergency towing service when the vehicle cannot move due to a malfunction or traffic accident. Towing up to 10 km is free. Extra charge is requested when this limit is exceeded.
Emergency fueling
Provides the emergency fueling service when the vehicle cannot move due to fuel shortage. A maximum of 3 L gasoline or diesel is provided for free. In case of an LPG vehicle, the emergency towing service is provided instead.
Battery charging
Provides the battery charging service for free when the vehicle battery has been discharged. Charges are applied for the battery replacement service.
Door unlock service
Provides the door unlock service when you lost the key or the doors are locked with the key inside. Charges are applied for the trunk (tailgate) unlock service.
Tire replacement
When a tire is damaged, you can use this service to replace with the spare tire on the vehicle. Charges are applied when replacing with a new tire. If you do not have a spare tire or multiple tires are damaged, on-the-spot replacement is not possible and the emergency towing service is provided instead.
Emergency road service
Provides the emergency road service for free if a malfunction occurs that can be repaired on the spot. Charges are applied for part repair and replacement.
  • For information inquiry, route guidance, and other convenience services that are not urgent, use the concierge service.
  • The above services are not provided if the vehicle is not subscribed to Bluelink or the Bluelink member drives a different vehicle.
  • In places where the emergency road service is prohibited by relevant laws such as expressways, motorways or bridges, the emergency towing service is provided for safety.
  • In case of towing, fueling, battery charging, door unlock, and tire replacement services, you can receive the services from your insurance or affiliate company, if preferred. For other issues including warranty repair, the emergency road service is provided. The service details depend on the warranty and contract upon purchase of the vehicle.
  • For quick assistance upon emergency, be sure to report your updated information (license number, insurance company, contact number, etc.) to the Bluelink Center (080-600-6000).

Theft tracking

This service allows you to quickly find the location of your stolen vehicle through the Bluelink Center in cooperation with the police office. The Bluelink Emergency Response Center provides the police with the location and moving route of the stolen vehicle for efficient and fast tracking.

Using the theft tracking service

Make a call to Bluelink Center (080-600-6000) and follow the ARS instructions to request the theft tracking service.
After authentication, the theft tracking service is provided in cooperation with the police office.
  • This service is provided only to Bluelink subscribers so you have to pass the authentication.
  • It is provided only when the theft case has been reported to the police, due to privacy issues.
  • Vehicle information is provided only when requested by the police, to protect personal information and location information.

Anti-theft alarm

If an anti-theft alarm is triggered, the event is automatically reported to the Bluelink Emergency Response Center and a text message is sent to the registered mobile phone.
If an anti-theft alarm is triggered, the hazard warning lights blink and an audible alarm plays.
  • Anti-theft alarm also occurs when you attempt to open a door, engine hood, or trunk without using the smart key or remote control key with the doors, engine hood, and trunk (tailgate) locked by the smart key or remote control key.
  • The anti-theft alarm service is provided only if the anti-theft system has been activated.
  • This service is not provided when the vehicle is not equipped with the anti-theft alarm system.
  • For some vehicle models, you can activate or deactivate the anti-theft alarm system by using the primary or secondary key.

Rear Occupant Alert

This service notifies you that there is a movement or door open action in the rear passenger area.
This service prevents accidents that may occur as a result of leaving a small child or animal in the rear seat.
If a rear-seat door has been opened, and the engine is turned off and the driver-side door is opened, the cluster displays a message asking to check the rear seats and an audible warning plays in the inside of the vehicle.
If the system detects any movement while the doors are locked following the alert, it alerts the user with a text message and triggers an audible alarm (if a sensor is available).
  • Text message alert is only available for the Bluelink subscribers and sent once to the mobile phone you registered upon subscription.
  • The audible warning plays up to 8 times, for 25 seconds each time.
  • To turn off the audible warning, open a vehicle door and check the rear seats. Alternatively, use the App used when signing up for the Bluelink service to turn off the audible warning.
  • The rear-seat sensor stays active for 10 minutes after the doors are locked.

Battery discharge alert

This service notifies you of the event that the battery voltage is lowered due to parking the vehicle for a long time.
It prevents a situation in which the battery is discharged, particularly in winter, and the vehicle cannot be started.
  • If the battery voltage is low because the vehicle has been parked for over a week, the Bluelink App sends a push alert message asking the user to charge the battery.
  • You can receive the push alert when installing the Bluelink App.

Driver attention alert

This service analyzes the driving status based on the changes in the location within lanes and steering patterns, or by detecting hands off the steering wheel. When attention is required, it makes a call to the agent.
This service prevents traffic accidents by allowing you to talk with the Bluelink agent to prevent drowsy driving and guide you to a rest area.

Driver attention levels

  • There are 5 driver attention levels. If careless driving continues, the attention level decreases to "Low." If careless driving is not detected for a specific period of time, the level increases to "High."
  • Attention level also decreases to "Low" if you drive the vehicle continuously with no rest for a long time.
  • If the driver attention level decreases below level 1, the instrument panel and system screen display warning messages and the Bluelink Center analyzes the driver attention level to make calls selectively.
  • The display screen and calling conditions to connect to the Bluelink center may differ depending on the vehicle model and specifications.
  • The driver attention alert service is provided only when the warning alarm occurs with the driver attention warning system active.
  • This service is not available if the vehicle is not equipped with the driver attention alert system.

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