Appendix

System status icons

Status icons appear at the top right of the screen to display the current system status.
Familiarise yourself with the status icons that appear when you perform certain actions or functions and their meanings.

Mute and voice recording

	Radio and media muted
	Voice memo recording

Bluetooth

	Mobile phone connected via Bluetooth
	Audio device connected via Bluetooth
	Mobile phone and audio device connected via Bluetooth
	Bluetooth call in progress
	Microphone turned off during Bluetooth call
	Downloading contacts and call history from a mobile phone connected via Bluetooth to the system

Rear seat status (if equipped)

	Rear seat remote control locked
	Quiet mode activated

Wireless charging (if equipped)

	Wireless charging in progress
	Wireless charging completed
	Wireless charging error

Note

Depending on the vehicle model and specifications, some status icons may not be displayed.

Troubleshooting

Before reporting a malfunctioning system, refer to the following table and see if you can identify and fix the problem. If the problem persists or you are unable to locate your specific need, contact your place of purchase or dealer.

Sound and display

Symptom	Possible cause	Solution
No sound	System turned off	Ensure that the engine start/stop button is set to ″ACC″ or ″ON.″ Press the Power button to turn on the system.
	Low volume level	Turn the Volume knob on the control panel to adjust the volume.
	System muted	Press the Mute button on the steering wheel to unmute the system.
Sound is heard from only one speaker.	Unbalanced sound output	On the All menus screen, press Settings > Sound and select where you want the sound to come from.
Sound is cut off or a distorted noise is heard.	System vibration	It is not a malfunction. If the system vibrates, the sound may be cut off or a distorted noise may occur. When the vibration stops, the system will operate normally.
The image quality is deteriorated.	System vibration	It is not a malfunction. If the system vibrates, the image may be distorted. When the vibration stops, the system will operate normally.
The image quality is deteriorated.	Aged or deteriorated screen	If the problem persists, contact your place of purchase or dealer.
Small red, blue, or green dots appear on the screen.		Because the LCD is manufactured with technology requiring extremely high pixel density, pixel deficiency or constant lighting may occur within the permitted range of less than 0.01 % of the total pixels.

USB playback

Symptom	Possible cause	Solution
The files on the USB storage device are not recognised.	File format not compatible	Copy compatible media files to the USB device and reconnect the device. > See ″USB mode.″
	Poor connection	Disconnect the USB storage device from the USB port and reconnect it correctly.
	Contaminated USB connectors	Remove foreign substances from the USB connector of the storage device and the contact surface of the USB port.
	USB hub or extension cable used	Connect the USB storage device directly to the USB port.
	Non-standard USB storage device used	Use a USB storage device that is compatible with the system. > See ″USB mode.″
	Corrupt USB storage device	Format the USB storage device on a PC and reconnect it. Format the device in FAT16/32 format.

Bluetooth connection

Symptom	Possible cause	Solution
The system is not detected on the Bluetooth device.	Pairing mode not activated	On the All menus screen, press Settings > Device connection and switch the system to the pairing mode. Then, try searching for the system again on the device.
The Bluetooth device is not connected to the system.	Bluetooth deactivated	Activate Bluetooth on the device.
The Bluetooth device is not connected to the system.	Bluetooth error	Deactivate Bluetooth and reactivate it on the device. Then, reconnect the device. Turn the device off and on. Then, reconnect it. Remove the battery from the device and reinstall it. Then, turn the device on and reconnect it. Unregister the Bluetooth pairing on both the system and the device and then re-register and connect them.

Phone projection

Symptom	Possible cause	Solution
Phone projection does not start.	Phone projection not supported by the phone	Visit the following websites and ensure that the smartphone supports the corresponding function. Android Auto: https://support.google.com/androidauto Apple CarPlay: https://www.apple.com/ios/carplay
	USB connection not supported	Apple CarPlay does not support USB connections for systems that support wireless phone projection. Connect your iPhone to the system wirelessly and start Apple CarPlay. > See ″Connecting your iPhone via Apple CarPlay.″
	Phone projection disabled	Depending on the availability of wireless connectivity and usable connection types, enable phone projection by using one of the following ways: For USB connections (if wireless connectivity is not supported): Press All menus > Settings > Device connection, then select a function you want to use. For USB connections (if wireless connectivity is supported): USB connections are available only for Android Auto. Press All menus > Settings > Device connection and activate USB connectivity in the phone projection settings menu. For wireless phone projection: Press All menus > Settings > Wi-Fi and activate Wi-Fi connectivity. Check if the function is disabled in the app settings or restriction settings on the smartphone.
	Smartphone not ready or malfunctioning	Check if the smartphone′s battery is low. If the battery is low, the smartphone may not be recognised. If the network signal is weak, phone projection may not work correctly. If the smartphone is locked, unlock it. Reset the smartphone and reconnect it.
	Authentication error in wireless connection	If you are attempting to start a wireless connection, press All menus > Settings > Wi-Fi, generate a new Wi-Fi passkey, and try again.
When phone projection starts or is in use, a black screen is displayed.	Smartphone malfunctioning	If phone projection is active via USB, disconnect the USB cable from the smartphone and reconnect the cable. If phone projection is active via wireless connection, access the phone projection devices list, disconnect the smartphone, and reconnect it. Reset the smartphone and reconnect it.
The Wireless Android Auto connection does not work correctly.	System or smartphone malfunctioning	Delete all connected devices from the system and your Android smartphone, and then reconnect them. From your system′s Home screen: Press All menus > Settings > Device connection > Bluetooth > Bluetooth connections > Delete devices. Press Mark all > Delete. Press Yes. Downloaded data from devices will also be deleted. From your Android smartphone: Go to the Android Auto connection settings and delete all the previously connected vehicles. For details about deleting connected vehicles, refer to your smartphone′s user guide. Try connecting your Android smartphone to the system. > See ″Using Android Auto or Apple CarPlay via a wireless connection (if wireless connectivity is supported).″

System operation

Symptom	Possible cause	Solution
The previously used media mode is not activated after the system turns off and back on.	Poor connection or playback error	If the corresponding media storage device is not connected or has a problem in playback when you turn on the system, the mode you previously used will be activated. Reconnect the media storage device or restart playback.
The system is slow or it does not respond.	Internal system error	Press and hold the Reset button with a suitable tool, such as a pen or a paperclip. If the problem persists, contact your place of purchase or dealer.
The system does not turn on.	Fuse shorted	Visit a repair shop and replace with a suitable fuse. If the problem persists, contact your place of purchase or dealer.

FAQ

Bluetooth

Q	What kinds of functions can I use with Bluetooth?
A	You can connect your mobile phone to make or answer calls hands free. You can also connect audio devices, such as MP3 players and mobile phones, to listen to music in your vehicle. > See ″Making a call via Bluetooth″ or ″Listening to music via Bluetooth.″

Q	What is the difference between pairing a device and connecting a device?
A	Pairing occurs through authenticating the system and a mobile device. Devices paired with the system can be connected and disconnected until they are deleted from the system. Bluetooth Handsfree features, such as making or answering calls or accessing contacts, are supported only in mobile phones connected with the system.

How do I pair a Bluetooth device with the system?

On the Home screen, press All menus > Settings > Device connection > Bluetooth > Bluetooth connections > Add new. From the Bluetooth device you want to connect, search for and pair with your system. When you enter or confirm a Bluetooth passkey displayed on the system screen, the device is registered to the system's Bluetooth devices list and connected to the system automatically. > See ″Connecting Bluetooth devices.″

Q	What is a passkey?
A	A passkey is the password used to authenticate the connection between the system and the mobile device. The passkey needs to be entered only once when you pair a mobile phone for the first time. The initial passkey is ″0000.″ You can change it by pressing All menus > Settings > Device connection > Bluetooth > Bluetooth system info > Passkey.

Q	I changed my mobile phone that was registered to the system via Bluetooth. How can I register my new mobile phone?
A	You can register additional devices to your system by following the instructions to pair a device. Up to six devices can be added to your system's Bluetooth devices list. To delete a registered device, on the Bluetooth devices list, press Delete devices, select the devices to delete, and press Delete. > See ″Connecting Bluetooth devices.″

Q	How do I answer a call?
A	When a call comes in and a notification pop-up window appears, press the Call/Answer button on the steering wheel or press Accept on the screen. To reject the call, press Reject on the screen.

Q	What should I do if I want to switch the call to my mobile phone while on a call via the system?
A	Press Use private on the screen to switch the call to your mobile phone.

Q	How do I access the contacts in my mobile phone from the system?
A	When connecting your mobile phone to your system, permit the system to access the contacts saved in the mobile phone. The contacts will be downloaded to the system. To open the downloaded contacts list, press the Call/Answer button on the steering wheel and press on the phone screen. You can search for a contact to make a call or add it to favourites. > See ″Making a call via Bluetooth.″

Q	What is the range of my wireless connection?
A	A wireless connection can be used within about 10 m. The maximum Bluetooth range may be affected by the usage environment, such as the vehicle type, the system platform, or the connected mobile phone.

Q	How many mobile devices can be paired?
A	Up to six devices can be paired with your system.

Q	Why is call quality sometimes poor?
A	Check your mobile phone′s reception sensitivity when call quality deteriorates. The call quality may deteriorate when the signal strength is low. Call quality may also become poor if metal objects, such as beverage cans, are placed near the mobile phone. Check to see if any metal objects are near the mobile phone. The call sound and quality may differ depending on the type of mobile phone.

Radio/media

Q	What kinds of media and radio functions does my system have?
A	Your system is enabled to play various radio services and audio through various types of media (USB, etc.). For more information, see the corresponding chapters.

Q	I want to move to the previous or next song without controlling the screen while driving.
A	Use the Search lever/button on the steering wheel to move to the previous or next song.

Broadcast reception

Q	No sound is heard or a distorted noise is heard when listening to the radio while driving.
A	Depending on the location, the reception may deteriorate due to obstacles. Attaching a window film including metal components to the rear window equipped with a glass aerial may lower radio reception.

How to self-check a system fault

Q	My system does not operate normally. What should I do?
A	Check your system by referring to the solutions explained in the troubleshooting sections. > See ″Troubleshooting.″ If the system still does not operate normally after following the relevant instructions, press and hold the Reset button. If the problem persists, contact your place of purchase or dealer.