Bluelink

Safety/security services

You can use various safety services upon a traffic accident or emergency situation.

When any airbag is deployed due to a traffic accident, the airbag status signal is sent to the Bluelink Emergency Response Center for quick assistance.

As soon as any airbag is deployed, it is automatically reported and you are connected to the concierge who can help you contact the emergency center or your insurance company for assistance.

  • Automatic answering mode is activated to allow you to answer even under inconvenient conditions. The automatic answering mode is deactivated as soon as the vehicle is turned off or the concierge closes the service.
  • This service is not available when the system is not working properly due to modification, detachment, breakage, and poor maintenance.
  • This service may not be available when power is not supplied due to damage to the battery caused by excessive shock from an accident.
  • This service is not available upon an accident that causes the airbag not to deploy as follows:
    • Rear impact collision
    • Side impact collision with no side airbag
    • Oblique impact collision (when the vehicle collides with another car obliquely on its front side)
    • Vehicle overturn or turnover, or other reasons
  • When you install any external devices such as remote starter, the airbag deployment signal may be transmitted without an accident. Caution is required when attaching or using an external device.

Use this service upon emergency for quick assistance by contacting the emergency number (e.g. 119) or insurance company through the Bluelink Emergency Response Center.

Making an emergency call directly from the vehicle

  1. Press the [] button on the vehicle.

    You are connected to the agent.

    • When you request the agent to make an emergency call (e.g. 119) to report an emergency, you are connected to the emergency number via a three-way call.
    • When connected to an emergency number, automatic answering mode is activated to allow you to answer the call upon an inconvenient situation. The automatic answering mode is deactivated as soon as the vehicle is turned off or the concierge closes the service.
    • The exact shape or position of the button may differ depending on the vehicle model and specifications.
  2. To end the call, press the [] button on the vehicle.

Making an emergency call with your mobile phone

  1. Dial to contact the Bluelink Center.
  2. Press 2 (request for subscriber service) ▶ 1 (request for safety service) ▶ Bluelink number + .

Available emergency assistances

Service

Description

Emergency response

Provides the emergency response service when the vehicle cannot move due to a traffic accident or natural disaster. Extra charge may be requested depending on the service difficulty and the time consumed.

Emergency towing

Provides the emergency towing service when the vehicle cannot move due to a malfunction or traffic accident. Towing up to 10 km is for free. Extra charge is requested when this limit is exceeded.

Emergency fueling

Provides the emergency fueling service when the vehicle cannot move due to fuel shortage. A maximum of 3L gasoline or diesel is provided for free. In case of an LPG vehicle, the emergency towing service is provided instead.

Battery charging

Provides the battery charging service for free when the vehicle battery has been discharged. Charges are applied for the battery replacement service.

Door unlock service

Provides the door unlock service when you lost the key or the doors are locked with the key inside. Charges are applied for the trunk (tailgate) unlock service.

Tire replacement

When a tire is damaged, you can use this service to replace with the spare tire on the vehicle. Charges are applied when replacing with a new tire. When you have no spare tire or multiple tires are damaged, on-the-spot replacement is not possible and the emergency towing service is provided instead.

Emergency road service

Provides the emergency road service for free against a malfunction that can be repaired on the spot. Charges are applied for part repair and replacement.

  • For information inquiry, route guidance, and other convenience services that are not urgent, use the concierge service.
  • The above services are not provided to the vehicles that are not subscribed to Bluelink or the Bluelink member drives a different vehicle.
  • In the places where the emergency road service is prohibited by relevant laws such as expressway, motorway, or bridge, the emergency towing service is provided for safety.
  • In case of towing, fueling, battery charging, door unlock, and tire replacement services, you can receive the services from your insurance or affiliate company, if you want. For other issues including warranty repair, the emergency road service is provided. The service details depend on the warranty and contract upon purchase of the vehicle.
  • For quick assistance upon emergency, be sure to report your updated information (license number, insurance company, contact number, etc.) to the Bluelink Center.

This service supports to quickly find the location of your stolen vehicle through the Bluelink Center in cooperation with the police office. The Bluelink Emergency Response Center provides the police with the location and moving route of the stolen vehicle for efficient and fast tracking.

Using the theft tracking service

Make a call to Bluelink Center and follow the ARS instructions to request for the theft tracking service.

After authentication, the theft tracking service is provided in cooperation with the police office.

  • This service is provided only to Bluelink subscribers so you have to pass the authentication.
  • It is provided only when the theft case has been reported to the police due to privacy issues.
  • Vehicle information is provided only when requested by the police to protect personal information and location information.

When the anti-theft alarm sounds, the event is automatically reported to the Bluelink Emergency Response Center and a text message is sent to the registered mobile phone.

When an anti-theft alarm occurs, the emergency lights blink and the alarm sounds.

  • Anti-theft alarm also occurs when you attempt to open a door, hood, or trunk (tailgate) without using the smart key or remote control key with the doors, hood, and trunk (tailgate) locked by the smart key or remote control key.
  • The anti-theft alarm service is provided only when the anti-theft system has been activated.
  • This service is not provided when the vehicle is not equipped with the anti-theft alarm system.
  • For some vehicle models, you can activate or deactivate the anti-theft alarm system by using the primary or secondary key.

This service notifies you that there is a movement or door open action on the rear seat.

This service prevents accidents that may occur as a result of leaving a kid or animal in the rear seat.

If a rear-seat door (or the tailgate) has been opened, and the engine is turned off and the driver-side door is opened, the cluster displays a message asking to check the rear seats and an audible warning plays in the inside of the vehicle.

When the system detects any movement while doors are locked following the alert, it alerts the user with a text message and a trigger alarm sound (if a sensor is available).

  • Text message alert is only available for the Bluelink subscribers and sent once to the mobile phone you registered upon subscription.
  • The audible warning plays up to 8 times, for 25 seconds each time.
  • To turn off the audible warning, open a vehicle door and check the rear seats. Alternatively, use the app used when signing up for the Bluelink service to turn off the audible warning.
  • The rear-seat sensor stays active for 10 minutes after the doors are locked.

This service notifies you of the event that the battery voltage is lowered due to parking the vehicle for a long time.

It prevents the situation where the battery is discharged particularly in winter so the vehicle does not start up.

  • When the battery voltage is lowered because the vehicle has been parked for over a week, the Bluelink App sends the push alert message to recommend to charge the battery.
  • You can receive the push alert when installing the Bluelink App.