Appendix

Solutions

Before reporting a malfunctioning system, refer to the following table and see if you can identify and fix the problem.

If the problem persists or you are unable to locate your specific need, contact your place of purchase or dealer.

Sound and display

Symptom	Possible cause	Solution
A blank screen appears and sound is not audible.	The system is turned off.	• Check that the start switch is in "ACC" or "ON." • Press the Power button on the control panel to turn on the system.
	Sound volume is too low.	Use the Volume knob on the control panel to adjust the volume.
	Sound is muted.	Press the Mute button on the steering wheel to unmute.
Sound is audible from only one side of the speakers.	Sound is imbalanced.	On the All Menus screen, navigate to Setup ▶ Sound and use the settings menu to adjust the sound balance.
The sound is cut off or noise is heard.	Vibration occurs in the system.	When the system vibrates, the sound may be cut off or noise may occur. This is not a system failure. The system is restored as soon as the vibration stops.
The image quality is poor.	Screen adjustment is required.	On the All Menus screen, navigate to Setup ▶ Display and use the settings menu to adjust the display settings.
	Vibration occurs in the system.	The images may get distorted when vibration occurs in the system. This is not a system failure. The system is restored as soon as the vibration stops.
	The display is aged or the system performance is degraded.	If the problem persists, contact your place of purchase or dealer.
Small red, blue, and green dots are shown on the screen.		LCD has very high-density pixels. For this reason, there may be dead pixels (that are always off) or lit pixels (that are always on) within 0.01 percent of the total pixels.

USB playback

Symptom	Possible cause	Solution
Files in a USB device cannot be played.	There are no compatible files for playback.	Copy the files that can be played by the system to the USB device and connect the device again. ▶ See "USB mode."
	Poor connection is found.	Remove the USB device from the USB port and then reconnect it properly.
	The USB device is dirty.	Remove foreign materials from the surface that contacts the USB device and USB port.
	A USB hub or extension cable is used.	Connect the USB device directly to the USB port on the vehicle.
	The USB device is non-standard.	Use a USB device that is compatible with the system. ▶ See "USB mode."
	The USB device is damaged.	Use your computer to format the USB device and then connect the device again. Format the device in FAT16/32 format.

Bluetooth connection

Symptom	Possible cause	Solution
The system is not detected by a Bluetooth device.	Registration mode needs to be run.	On the All Menus screen, navigate to Setup ▶ Device Connections run the device registration mode and then perform search again from the device. ▶ See "Connecting a Bluetooth device."
The Bluetooth device is not connected.	The Bluetooth function should be activated.	Activate the Bluetooth function on the Bluetooth device to connect.
The Bluetooth device is not connected.	Any error occurs while using the Bluetooth function.	• Turn the Bluetooth function OFF / ON on the Bluetooth device and then connect the device again. • Turn the Bluetooth device off and on and then connect the device again. • Remove the battery from the Bluetooth device and attach it back, turn on the device, and then connect the device again. • Delete the system and Bluetooth device from the registration lists respectively, and then connect the device again.

Phone projection

Symptom	Possible cause	Solution
The phone projection function is not performed when a smartphone is connected using a USB cable.	Phone projection is not supported.	Visit the website to check whether your smartphone supports the phone projection. • Android Auto: https://support.google.com/androidauto • Apple CarPlay: https://www.apple.com/ios/carplay
	The function is inactive.	• On the All Menus screen, navigate to Setup ▶ Device Connections and activate the connection function from the Phone Projection Settings menu. • Make sure that the phone projection is not disabled in the App settings or block-out settings on your smartphone.
	Smartphone is encountered with poor operation or malfunction.	• Check that the smartphone battery level is not too low. Recognition may not work properly when the battery level is too low. • The phone projection may not work properly when the signal strength is weak. • When the smartphone is locked, first unlock it. • Initialize the smartphone and connect the device again.
A black screen appears when the phone projection is activated or in use.	The smartphone malfunctions.	• Remove the USB cable from the smartphone and connect the device again. • Initialize the smartphone and connect the device again.

System operation

Symptom	Possible cause	Solution
The previous media mode does not appear when the system is turned off and on.	It is encountered with poor media connection or playback error.	When the media source is not connected or played normally, the previous mode appears. Connect the media source again or play it again.
The system slows down or does not operate at all.	An internal error occurs in the system.	• Restart the system by pressing the reset button with a sharp object such as pen or clip. • If the problem persists, contact your place of purchase or dealer.
The system is not turned on.	Fuse-related issues.	• Visit an auto service shop and replace the fuse with a new one of appropriate capacity. • If the problem persists, contact your place of purchase or dealer.

Navigation system operation

Symptom	Possible cause	Solution
The destination is not searched.	Outdated map data.	To update your system, visit your local dealership.
Route guidance of the navigation system does not match the actual road conditions.	Outdated map data.	To update your system, visit your local dealership.
	There have been changes in the road after a map update.	Even after an update, route guidance of the navigation system may not be correct because the road conditions and traffic signs may get changed. Be sure to drive according to actual road conditions and regulations.
Guidance is made by bypassing the route or the speed camera alerts are not followed.	The update for the system and map data is required.	To update your system, visit your local dealership.
The real-time traffic information is not received.	Poor signal reception.	• Reception of traffic information may not be made smoothly in mountain and island areas. Check the reception status again in a region with strong signals. • If the problem persists, contact your place of purchase or dealer.